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Privacy Policy

Privacy Policy

Last Updated: 26/2/26

1. Who We Are

Flex Flues (“we”, “our”, “us”) is a log burner installation business operating in the United Kingdom.

Website: www.flexflues.com
Email: Flexflues@gmail.com

We are the data controller responsible for your personal data.

This website is hosted on Wix.

2. What Information We Collect

We only collect personal data that you voluntarily provide via our contact forms.

This may include:

  • Full name

  • Email address

  • Phone number

  • Property address

  • Details relating to your enquiry or survey request

We do not collect payment details via our website.

We also automatically collect limited technical information through analytics tools, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Arrange surveys and appointments

  • Provide quotations

  • Deliver our installation services

  • Improve our website and services

We do not sell or rent your personal data.

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following lawful bases:

  • Legitimate Interest – to respond to enquiries and provide requested services

  • Contractual Necessity – where processing is necessary before entering into a service agreement

  • Legal Obligation – where required for record-keeping or compliance

5. Analytics and Third-Party Tools

We use:

  • Google Analytics to understand how visitors use our website and improve performance.

  • Social media links connected to Facebook and Instagram.

  • Built-in analytics provided by Wix.

These services may collect anonymised usage data and use cookies.

You can manage cookie preferences through your browser settings.

6. Data Storage and Security

Our website is hosted by Wix, which stores data on secure servers.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to:

  • Respond to your enquiry

  • Complete your survey or installation

  • Comply with legal obligations (e.g., accounting records)

8. Sharing Your Information

We may share your information where necessary with:

  • Trusted subcontractors assisting with installations

  • Professional advisers (e.g., accountants)

  • Legal or regulatory authorities if required

We do not share your data for marketing purposes.

9. Your Data Protection Rights (UK)

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Request restriction of processing

  • Object to processing

  • Request data portability (where applicable)

To exercise any of these rights, contact us at:

Flexflues@gmail.com

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk

10. Cookies

This website uses cookies provided by Wix and Google Analytics to ensure proper functionality and analyse website traffic.

You can control or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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