Privacy Policy

Last Updated: 15 September 2026

1. Who We Are

Flex Flues (“we”, “our”, “us”) is a log burner, chimney and fireplace services business operating in the United Kingdom.

Business address:
Flex Flues
Greenlands Business Centre
Studley Road
Redditch
Worcestershire
B98 7HD

Telephone: 01527 742922
Email: office@flexflues.com
Website: www.flexflues.com

We are the data controller responsible for your personal data.

Our website is hosted on Wix.

2. What Information We Collect

We may collect personal data that you voluntarily provide when you contact us, make an enquiry, request a quotation, arrange a survey or book one of our services.

This may include:

Full name
Email address
Phone number
Property address
Details relating to your enquiry, property or required service
Information you provide when communicating with us

We do not collect payment card details directly through our website.

We may also collect technical and website usage information through cookies and analytics tools, such as:

Browser and device information
Pages visited
How visitors arrived at our website
Interactions with our website
Approximate geographical information
Time spent using the website

3. How We Use Your Information

We use personal information to:

Respond to enquiries
Arrange surveys, services and appointments
Prepare and provide quotations
Carry out our services
Communicate with customers about work and appointments
Maintain appropriate business and accounting records
Improve our website, services and marketing

We do not sell or rent your personal data.

4. Legal Basis for Processing

Under UK data protection law, we may rely on the following lawful bases:

Legitimate interests – for example, responding to enquiries and operating and improving our business
Contract – where processing is necessary to provide a quotation, arrange work or fulfil a service agreement
Legal obligation – where information must be retained or processed to comply with legal, tax, accounting or regulatory requirements
Consent – where you have given consent, including where applicable for non-essential cookies and analytics technologies

5. Analytics and Third-Party Services

We use Google Analytics to understand how visitors find and use our website. This helps us understand website traffic, which pages are visited and how visitors interact with our website so that we can improve our website and marketing.

We also use services provided by Wix, including website hosting and website functionality.

Our website contains links to social media services, including Facebook and Instagram.

These third-party services may process information in accordance with their own privacy policies.

6. Cookies and Cookie Consent

Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate, while others may be used for analytics and related purposes.

We use Usercentrics to manage cookie consent on our website. When you visit our website, you can accept, reject or manage non-essential cookies using the cookie consent banner.

Where consent is required, non-essential cookies and tracking technologies are used in accordance with the choices you make.

You can change or withdraw your cookie preferences using the cookie settings available on our website.

7. Data Storage and Security

Our website is hosted by Wix. We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Some service providers we use may process information outside the United Kingdom. Where this occurs, appropriate safeguards are used as required by applicable data protection law.

8. How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Responding to enquiries
Providing quotations and services
Maintaining appropriate customer and service records
Meeting warranty, legal, tax and accounting requirements

9. Sharing Your Information

Where necessary, we may share information with:

Trusted subcontractors or suppliers involved in providing our services
Professional advisers, such as accountants
Technology and service providers used to operate our business
Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

10. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based upon consent

To exercise any of these rights, please contact us:

By post
Flex Flues
Greenlands Business Centre
Studley Road
Redditch
Worcestershire
B98 7HD

Telephone: 01527 742922
Email: office@flexflues.com

If you are unhappy with how we handle your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and the “Last Updated” date will be amended accordingly.